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Neben unserer Tätigkeit im bananastack arbeiten Tom und ich an Ticket Triage. Was Ticket Triage im Wesentlichen macht, ist, in strukturierter Weise Einschätzungen zu verschiedenen Aspekten von Tickets durch ein LLM vornehmen zu lassen. Die Herausforderung liegt also darin, die richtigen Fragen zu stellen und die richtige Antwortstruktur vorzugeben, sodass am Ende auswertbare, visualisierbare und verständliche Daten entstehen. Schon recht früh in der Entwicklung von Ticket Triage haben wir das LLM daher zusätzlich einen Confidence Score abgeben lassen.

Most web applications assume that the web UI is the main place where work happens. You log in. You click around. You find the right form. You enter data. You submit it. Then you repeat that across five other systems just to go through one workflow. Writing software for example can involve the issue, some info from a wiki, the code itself, Claude, and then you just want to see if your colleague is available for a quick rubber ducky session so you also open the calendar.

It already starts with the name. Sprint: a burst of speed. That is at least what comes to mind for me when I hear the term. And if you think of an actual sprint in sports, the mismatch shows up pretty quickly. There is one thing that has always annoyed me about the word sprint in Scrum: the burst part. Who does a two week sprint, immediately followed by another one?